1. General Information

Q: What is RoccaLifts?

A: RoccaLifts is a premium clothing brand specializing in high-quality, stylish, and functional activewear designed to elevate your workout experience.

2. Products and Sizing

Q: How do I find the right size?

A: We provide a detailed size chart on each product page. If you're unsure, please contact our customer service for assistance.

3. Ordering

Q: How do I place an order?

A: Simply select your desired items, choose the correct size and color, and click "Add to Cart." Once you're ready, proceed to checkout and follow the instructions to complete your purchase.

Q: Can I change or cancel my order after it's been placed?

A: If you need to change or cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

4. Shipping and Delivery

Q: What are the shipping options and costs?

A: As of right now, we only offer 1 shipping option USPS Ground Advantage

Q: How long will it take to receive my order?

A: Delivery times vary based on your location and chosen shipping method. Standard shipping typically takes 5-7 business days, while express shipping can take 2-3 business days.

5. Returns and Exchanges

Q: What is your return policy?

A: We offer a 10-day return policy for unworn and unwashed items with tags still attached. For more details, please refer to our Return Policy page.

Q: How do I initiate a return or exchange?

A: To initiate a return or exchange, please contact our email with your order number and reason for return. We will provide you with instructions on how to proceed.

6. Payment

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as listed at checkout.

Q: Is my payment information secure?

A: Yes, we use secure encryption technology to protect your payment information and ensure a safe shopping experience.

7. Promotions and Discounts

Q: Do you offer any promotions or discounts?

A: Yes, we regularly offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.

Q: Can I use multiple discount codes on one order?

A: Only one discount code can be applied per order.

8. Customer Support

Q: How can I contact RoccaLifts customer service?

A: You can reach our customer service team via email at support@roccalifts.com or by filling out the contact form on our website. Our team is available Monday to Friday, 9 AM to 5 PM [Your Time Zone].

9. Miscellaneous

Q: Do you have a physical store?

A: Currently, RoccaLifts operates online only, but stay tuned for updates on potential pop-up shops or future physical locations.

Q: How can I stay updated with RoccaLifts news and releases?

A: Follow us on social media and subscribe to our newsletter to stay updated on new releases, promotions, and news.